Refund policy

We want you to be completely happy with your gear. If something isn't right, here's how returns work at Aqua Club.

Change of mind — 30 days

You have 30 days from the day you receive your item to request a return. To be eligible, the item must be unused, in its original condition and packaging, and you'll need your receipt or proof of purchase.

To start a return, email info@aquaclub.com.au or call 0421 424 176. We'll give you a return authorisation and the return address with instructions. Items sent back without requesting a return first can't be accepted.

For change-of-mind returns, return shipping is at your cost. For large items (E-Foils, SEABOBs, docks and pools) we can arrange insured return freight and deduct the cost from your refund — or you're welcome to drop the item back to our Brookvale warehouse for free.

Damaged, faulty or wrong item

Please inspect your order on delivery and contact us straight away if anything is defective, damaged or not what you ordered — we'll make it right with a repair, replacement or refund, at no cost to you.

All new gear we sell is covered by a one-year warranty against manufacturing defects, and nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

Exceptions

• Gift cards are non-refundable.
• Rental and lesson bookings follow our booking terms — reschedules and cancellations are free with more than 24 hours' notice; late cancellations may incur a fee. Weather cancellations are always rescheduled or refunded in full.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds go back to your original payment method within 10 business days. Banks can take a few extra days to post the funds — if it's been more than 15 business days since approval, contact us at info@aquaclub.com.au.