Warranty
Every new product we sell is covered by a one-year warranty against manufacturing defects, backed by Aqua Club here in Sydney — not an overseas call centre.
What's covered
- Waydoo E-Foils & Subnado — 12-month manufacturer warranty on the board, mast, battery and hand controller. We're an authorised Waydoo dealer and handle warranty assessment and repairs through our Brookvale workshop.
- SEABOB — manufacturer warranty through CAYAGO AG (Germany), managed locally by us. We also service SEABOBs.
- Aqua Club inflatables (docks, sea pools, splash ponds) — 12-month warranty on seams, valves and materials.
What's not covered
Normal wear and tear, damage from misuse or collision, salt-water corrosion from inadequate rinsing, and unauthorised modification or repair.
How to make a claim
Email info@aquaclub.com.au with your order number, photos or video of the issue, and a short description. We'll respond within 2 business days with the next steps — usually a repair through our workshop, a replacement part, or a replacement unit.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.