FAQ

Standard shipping on Aqua Club gear (docks, pools, inflatables, accessories) is $25 — free over $500. E-Foils and SEABOBs ship as insured oversized freight from $300 depending on your state. Full details on our Shipping & Delivery page, or free pickup from Brookvale.

Standard shipping takes 3–8 business days, express 1–4. Large freight items (E-Foils, SEABOBs) are booked with a specialist carrier and we'll confirm timing with you directly.

30 days, change of mind welcome — gear must be unused and in original packaging. Faulty items are repaired, replaced or refunded under our one-year warranty and Australian Consumer Law. See Returns & Refunds for details.

Yes — every new product carries a 12-month warranty against manufacturing defects, handled locally by our Brookvale workshop. See our Warranty page.

Absolutely — that's what we recommend for E-Foils and SEABOBs. Book a demo or hire the gear for a day; love it, and we'll talk about making it yours.

Choose your gear, pick your dates on the product page, and book online. Pick up free from Brookvale, or we deliver and collect within Sydney for $50 each way — including to marinas and berths.

We clean, dry and maintain gear between every hire. If something's damaged during your hire we'll assess it and charge for repairs accordingly — normal wear and tear is on us.

Yes — free with more than 24 hours' notice. Less than 24 hours may incur a fee. If the weather's no good, we'll reschedule or refund you in full.

Our warehouse is in Brookvale on Sydney's Northern Beaches — pickups, demos and visits by appointment. Lessons and demos run on Pittwater. Call 0421 424 176.

Yes — everything we sell ships Australia-wide. Rentals are Sydney-only.